Support and Diagnostics
Send a support request with optional screenshots and review diagnostics before attaching them.
Create support requests from the app
Open Support from More to ask a question, report a bug, contact support, or suggest a feature. Choose the request type that fits your message:
- Bug Report and Contact Support can include a redacted support file and optional screenshots.
- Feature Request focuses on the idea and does not require diagnostic files.
- Optional screenshots use the system photo picker and stay under the support attachment limit.
In the app
Support ticket creation
Choose Bug Report in Support, then enter your email address, subject, and message. In Files, you can add screenshots and preview the redacted support file before sending.
Preview redacted diagnostics before sending
For bug and support requests, you can attach a generated support file with app diagnostics. Zabbix API tokens and customer credentials are excluded.
Tap Preview Support File to read it before sending your request. If you do not want to share it, leave it out.
The redacted support file can include app and device diagnostics such as app version, build number, iOS version, locale, time zone, local server identifiers, Zabbix API version and support status, push status, app settings, and recent redacted errors.
Use shake-to-report for quick bug reports
If you shake the phone while using the app, shake-to-report can open a bug report. You still choose what to write and whether to attach screenshots or the redacted support file before sending.
Privacy boundaries
TriggerDeck sends support tickets only when you submit them. The generated support file excludes customer Zabbix API tokens, Authorization headers, server passwords, and raw JSON-RPC credentials. Check your message and attachments for secrets or private monitoring data before sending.